Each client is responsible to cancel their own appointments. If you do not intend to go to your appointment, you must call our office between 8:00 a.m. and 4:00 p.m., or you can let a message on our answering machine, which is available after hours.
It will not prohibit future rides if you call to cancel. You will need to notify our office of your cancellation no later than 3 hours prior to your appointment time. If you let your message on the answering machine, we will honor the time that the call was received.
Failure to call and cancel will result in a no show status for that day and appointment.
Drivers are not permitted to take a cancellation from the client. Calling to cancel will ensure each clients future rides and will save time and money for the C.A.R.S. Program.