Ombudsman Program staff and volunteers investigate and resolve complaints regarding older persons living in long-term care facilities, including nursing homes, domiciliary homes, assisted living facilities, personal care homes, adult day care, and in-home long-term care services. Ombudsman representatives visit residents in these facilities to provide them with an opportunity to discuss the care that they are receiving. Ombudsman services are confidential and free. Ombudsman are trained to answer questions about billing and charges, including those covered by Medicare and Medicaid; concerns about the quality of care or treatment from a long-term care service provider; appeals regarding transfers, discharges, discontinuance, or changes in services. Ombudsmen advocate for the rights of individuals whose voice may not be heard while living in a long-term care facility.

New volunteers are always welcome. There is always a need for volunteers who are interested in being an advocate for all long-term care consumers so that they may live with dignity and respect. Training is provided for all Volunteer Ombudsmen.

To reach an Ombudsman to report a long-term living concern or to find out more information about becoming and Ombudsman Volunteer, contact Amanda Craig by calling 717-242-0315 ext. *152 or emailing